pklu Terms & Conditions —
Your Guide to Fair Use

1 Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the pklu website accessible at https://pklu.io, including all subpages, features, games, betting markets, and services offered therein.
• "Account" means the registered user account created by a Player on the Platform following successful registration and identity verification.
• "Player" means any individual who has registered an Account on the Platform and uses it to access games, betting markets, or any other service.
• "pklu", "we", "us", or "our" refers to the operator of the pklu Platform.
• "Balance" means the total funds held in a Player's Account at any given time, comprising deposited funds and any credited bonus amounts separately tracked.
• "Real Money Balance" means the portion of a Player's Balance derived from actual deposits, excluding bonus credits.
• "Bonus Balance" means any promotional or bonus credits added to an Account that are subject to wagering requirements before withdrawal.
• "Wagering Requirement" means the total value of bets that must be placed with a Bonus Balance before any resulting winnings become eligible for withdrawal, as specified in the applicable promotion.
• "BST" means Bangladesh Standard Time, UTC+6.
• "Terms" means these Terms and Conditions, as amended from time to time.

2 Acceptance of Terms

By accessing the Platform, registering an Account, making a deposit, or placing a bet, you confirm that you have read, understood, and irrevocably agree to be bound by these Terms, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your Account by contacting our support team at [email protected].

pklu reserves the right to amend these Terms at any time without prior notice. The revised Terms will be published on this page with an updated effective date. It is your responsibility to review this page periodically to remain informed of any changes.

3 Eligibility

3.1 Age Requirement

Use of the Platform is strictly restricted to individuals who are 21 years of age or older. By registering an Account, you confirm that you are at least 21 years old. pklu conducts identity verification checks on all new accounts and may request additional age-verification documents at any time.

3.2 Geographic Restriction

The Platform is operated for and directed at players located in Bangladesh. By registering, you represent that you are physically located in Bangladesh and that accessing the Platform is not prohibited under the laws applicable to your jurisdiction. It is your sole responsibility to ensure that your use of the Platform complies with all applicable local laws.

3.3 Disqualifying Circumstances

You are not eligible to register or maintain an Account if any of the following apply:

• You are under 21 years of age.
• You are an employee, contractor, director, or agent of pklu or any of its affiliated entities, or an immediate family member of any such person.
• You have previously been self-excluded from the Platform or have had an Account suspended or terminated for a breach of these Terms.
• You are acting on behalf of another person for the purpose of circumventing these eligibility requirements.

4 Account Registration

4.1 Single Account Policy

Each Player is permitted to hold exactly one Account on the Platform. The operation of multiple accounts by a single individual — whether under the same or different names, email addresses, or mobile numbers — is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances held therein.

4.2 Accurate Information

You must provide complete, accurate, and truthful information during registration and throughout the life of your Account. This includes your full legal name, date of birth, residential address, email address, and mobile number. Providing false or misleading information constitutes a material breach of these Terms.

4.3 Identity Verification (KYC)

pklu operates a Know Your Customer (KYC) process in accordance with standard industry practice. You may be required to submit one or more of the following documents before withdrawals are processed:

• A government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of ownership of the payment method used for deposit (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number).

Failure to complete KYC verification within 30 days of a withdrawal request may result in the request being cancelled. pklu will not be liable for any delays or losses arising from a Player's failure to provide required documentation promptly.

4.4 Account Security

You are solely responsible for maintaining the confidentiality of your pklu Login credentials, including your username and password. You must not share your credentials with any third party. pklu will never ask for your full password through any channel. If you suspect unauthorised access to your Account, you must notify pklu immediately at [email protected] and change your password without delay.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

pklu accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. All transactions are denominated in Bangladeshi Taka (BDT). pklu does not accept deposits made in any other currency or via any payment method not listed on the Platform cashier at the time of the transaction.

5.2 Minimum Deposit

The minimum deposit amount is ৳500 per transaction. Deposits below this threshold will not be credited to your Account and may be returned to the originating payment method, subject to the processing policy of the relevant payment provider.

5.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, or Upay are typically credited to your Account within 60 seconds of the transaction being confirmed by the payment provider. Deposits via bank cards or direct bank transfer may take longer depending on the processing schedule of the issuing institution. pklu is not responsible for delays caused by third-party payment providers.

5.4 Withdrawal Conditions

Withdrawals may only be made to a payment method that has previously been used to make a deposit on the Account, and only after KYC verification has been completed. Withdrawals will be processed to the same method used for the corresponding deposit wherever technically possible. pklu reserves the right to request additional verification before processing any withdrawal.

5.5 Fees

pklu does not charge transaction fees on deposits or withdrawals processed through the Platform. However, your payment provider may apply their own fees or charges. pklu is not responsible for any fees levied by third-party payment service providers.

6 Bonuses & Promotions

6.1 General Bonus Policy

From time to time, pklu may offer welcome bonuses, reload bonuses, free bets, cashback offers, or other promotional incentives. All such offers are subject to the specific terms and conditions published alongside each promotion, which form part of these Terms when read together.

6.2 Wagering Requirements

Bonus credits and any winnings generated from bonus credits are subject to wagering requirements. Until the applicable wagering requirement has been met in full, bonus-derived funds cannot be withdrawn. The specific wagering multiplier, eligible games, and validity period for each bonus are stated in the promotion's individual terms.

6.3 Bonus Abuse

pklu reserves the right to withhold, cancel, or reclaim any bonus, free bet, or promotional credit if we determine — at our sole discretion — that a Player has engaged in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same offer more than once, placing low-risk bets designed solely to satisfy wagering requirements rather than constituting genuine play, and wagering only on markets excluded from bonus play under the promotion's terms.

6.4 Promotional Eligibility

pklu reserves the right to determine the eligibility of any Player for any promotion and to withdraw or amend a promotion at any time without prior notice, provided that any promotion already claimed and in progress will be honoured under the terms in effect at the time of the claim.

7 Betting Rules

7.1 Bet Acceptance

All bets are subject to acceptance by pklu. pklu reserves the right to decline or limit any bet, at any time, without being required to provide a reason. A bet is not confirmed until you receive a written confirmation (bet receipt) from the Platform.

7.2 Errors and Manifest Mistakes

In the event that odds, lines, or game outcomes are published in error due to a technical fault or human mistake, pklu reserves the right to void any bets placed at erroneous odds and to correct the error. Players may not knowingly exploit pricing errors; any bets placed in exploitation of a manifest error will be voided and the stake returned.

7.3 Bet Settlement

Bets are settled in accordance with the official result of the relevant event as determined by the relevant governing body (e.g., the Bangladesh Cricket Board for domestic matches, the ICC for international fixtures). Settlement will occur as soon as reasonably practicable after the result is confirmed. pklu's settlement decision is final.

7.4 In-Play Betting

In-play markets close and reopen as match conditions change. pklu accepts no responsibility for bets placed after an event has concluded but before markets have been suspended. Any bet placed on a market that was closed at the time of placement will be voided and the stake returned.

8 Prohibited Conduct

The following activities are strictly prohibited on the Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balance, and referral to the relevant authorities where applicable:

• Using automated software, bots, scripts, or any other non-human tool to interact with the Platform or place bets.
• Colluding with other players or third parties to manipulate game outcomes or betting markets.
• Engaging in arbitrage betting or matched betting strategies using pklu bonus funds.
• Attempting to reverse-engineer, decompile, or otherwise access the Platform's underlying code or infrastructure.
• Using the Platform for any money laundering, terrorist financing, or other criminal purpose.
• Providing false identity or payment information in connection with your Account.
• Harassing, threatening, or abusing Platform staff or other players via any communication channel.
• Attempting to exploit any bug, glitch, or technical vulnerability in the Platform or its games.

9 Intellectual Property

All content available on the Platform — including but not limited to text, graphics, logos, game designs, software, user interface elements, and data — is the exclusive property of pklu or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any Platform content without the prior written consent of pklu.

The pklu name, logo, and all associated brand marks are trademarks of pklu. Nothing in these Terms grants you any right or licence to use these trademarks.

10 Limitation of Liability

To the fullest extent permitted by applicable law, pklu shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of funds due to technical outages, connectivity issues, or delays in bet placement or settlement.
• Loss of data, including Account history or transaction records, due to hardware or software failure.
• Financial losses sustained as a result of gambling on the Platform.
• Any unauthorised access to your Account arising from your failure to maintain the security of your credentials.

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. pklu does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

11 Responsible Gaming

pklu is committed to promoting responsible gaming among all players. The Platform provides the following tools to help players manage their gambling activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps from within their Account dashboard. Once set, a limit reduction takes effect immediately; a limit increase takes effect after a 24-hour cooling-off period.
• Session Time Reminders: Players may configure alerts to notify them after a specified period of continuous play.
• Cooling-Off Period: Players may request a temporary suspension of their Account for a defined period. The Account is reactivated automatically at the end of the period.
• Self-Exclusion: Players may request permanent or long-term self-exclusion by contacting [email protected]. Self-exclusion requests are processed promptly and the Account is closed to further access for the duration of the exclusion period.

If you believe that your gambling is causing financial, emotional, or personal harm, we urge you to contact our support team or seek guidance from an appropriate support organisation. pklu enforces a strict 21+ age policy and will not knowingly permit underage individuals to gamble on the Platform.

Full details of pklu's responsible gaming framework are set out in our Responsible Gaming Policy, available at /responsible-gaming.

12 Suspension & Termination

12.1 Termination by Player

You may close your Account at any time by submitting a written request to [email protected]. Upon closure, any Real Money Balance remaining in your Account will be returned to your verified payment method, subject to the completion of any outstanding KYC requirements and the satisfaction of any applicable wagering conditions on Bonus Balances. Bonus Balances that have not met their wagering requirements will be forfeited upon Account closure.

12.2 Suspension or Termination by pklu

pklu reserves the right to suspend or permanently close any Account, at its sole discretion, in the following circumstances:

• Breach of any provision of these Terms.
• Provision of false, incomplete, or misleading information during registration or KYC.
• Engagement in any form of prohibited conduct as described in Section 8.
• Suspicion of fraudulent activity, money laundering, or other criminal conduct.
• Failure to complete identity verification within the required timeframe.
• At pklu's discretion for any other reason that it deems to be in the legitimate interests of the Platform or its player community.

Where an Account is suspended pending investigation, pklu will endeavour to notify the affected Player via their registered email address. Where an Account is terminated for cause, any Real Money Balance may be withheld pending the outcome of any investigation or legal proceedings.

13 Privacy

pklu collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at /privacy-policy. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

pklu will not sell, rent, or share your personal data with unaffiliated third parties for marketing purposes without your explicit consent. Data may be shared with third-party service providers who assist in the operation of the Platform (such as payment processors and identity verification services) on a strictly need-to-know basis and subject to appropriate data protection agreements.

14 Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable in Bangladesh. Any dispute that cannot be resolved through direct negotiation between the parties shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.

pklu's failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision for any future occasion.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the pklu Platform, please contact our support team using the details below. All correspondence must be in English.

pklu aims to acknowledge all queries within 24 hours and to provide a substantive response within 72 hours of receipt, during normal operating hours. Complex queries — including those relating to account investigations or dispute resolution — may require additional time to resolve.